Frequently asked questions.
What is the first step?
You have already taken the first step in considering seeking support through counselling.
how do i book a session?
Book a session using the online booking portal Serenespacecounselling.janeapp.com, which is also available on the Contact Page, or simply click on the Book Now icon.
Virtual and In-Person appointments are available.
what is the session fee?
A 5o minute session is $150. Payment is collected via e-transfer or credit card at the end of each session.
Do you offer a sliding scale?
Yes, it is important to me to offer accessible counselling services. If you are unable to manage the full fee per session, please inquire about my sliding scale rates during your free 30 minute consultation.
are my sessions covered by insurance?
Yes, they could be!!!
Please consult with your insurance provider to confirm coverage for a Registered Social Worker or a Registered Therapeutic Counsellor.
Registered Social Worker (RSW) registered with the BC College of Social Workers (BCCSW) - Registration Number 09467.
Registered Therapeutic Counsellor (RTC) registered with the Association of Cooperative Counselling Therapists of Canada (ACCT) - Registration Number 2831.
can you directly bill my insurance company?
No, I cannot directly bill your insurance company at this time. After each session, you will be emailed a receipt, which you can submit to your insurance company for reimbursement.
is there a cancellation policy?
Yes, if you need to cancel or reschedule your appointment, you can do so at any time on the booking site. If you provide less than 48 hours notice, you may be charged a .